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What payment methods do you offer?
How do I pay if I order a custom rack?
How do I pay if I order a custom rack?
Online within your shopping cart you will be directed to payment and are offered All major credit cards, PayPal, SquareCash, Apple Pay, and Venmo. **For custom orders, please contact us.
How do I pay if I order a custom rack?
How do I pay if I order a custom rack?
How do I pay if I order a custom rack?
Please contact us and we will create a personal listing for you to process your payment.
Do you offer gift cards?
How do I pay if I order a custom rack?
Is my payment method secure?
Yes we are offering eGiftcards through Square Cash!
Is my payment method secure?
What do I do if I received a damaged product?
Is my payment method secure?
We only utilize payment methods that provide extra security to ensure we are providing a safe way to process payment information.
What happens if I don't receive my package?
What do I do if I received a damaged product?
What do I do if I received a damaged product?
Please contact us via email so we can help resolve this problem.
What do I do if I received a damaged product?
What do I do if I received a damaged product?
What do I do if I received a damaged product?
We want every customer to be happy with all of our products. If a product is damaged please send pictures to recknrack@gmail.com.
Can I cancel an order?
How do I order a custom rack?
Can I return my product?
Please contact us as soon as possible at recknrack@gmail.com. We may be able to offer a refund based on manufacturing status.
Can I return my product?
How do I order a custom rack?
Can I return my product?
We do NOT offer returns because our products are all custom and/or made to order.
How do I order a custom rack?
How do I order a custom rack?
I want to add to my order after I purchased, can I still do this?
Please refer to our "Custom Racks" tab to gather further information and to order a custom rack.
I want to add to my order after I purchased, can I still do this?
I want to add to my order after I purchased, can I still do this?
I want to add to my order after I purchased, can I still do this?
Of course! Let us know what items you would like to add and we can start manufacturing! Some of the most common add-ons are already listed under accessories in the "Shop" tab.
Can I change my order?
I want to add to my order after I purchased, can I still do this?
How do I track my order?
Depending on where we are in the manufacturing process we may be able to change it. Please contact us right away so we can work with you to find the right rack!
How do I track my order?
I want to add to my order after I purchased, can I still do this?
How do I track my order?
You'll receive a tracking link through your email when your item ships and you can also login to your account at any time to check the status of your shipment and view tracking.
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CALL/EMAIL IF YOU HAVE ANY ADDITIONAL QUESTIONS
NOW SHIPPING TO CANADA!
Email your order to recknrack@gmail.com and we will send you an invoice.
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